Privacy

Privacy Policy

How Clear Pane handles the information you share with us.

Last updated: October 13, 2026

Clear Pane Window Cleaning ("we," "us," or "our") operates this website and provides window cleaning services in Thurston, Mason and Lewis counties in Washington. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using this site or contacting us, you agree to the practices described here.

What information we collect

We only collect information you choose to give us, most often when you call, text, or email us for a quote. This may include:

Your name and contact details: phone number (including mobile number), email address, and the property address
Details about your home or business and the windows you want cleaned
The content of calls, text messages, and emails you exchange with us
Limited technical information your browser sends automatically when you visit the site (see "Cookies and tracking" below)

We do not sell your personal information.

How your data is used

Respond to your request and provide a quote
Schedule and carry out service at your property
Communicate with you about your service by phone call, text message (SMS), or email
Send service updates such as appointment confirmations and reminders
Keep records required to operate our business and meet legal obligations

Cookies and tracking

Our website uses a small number of cookies and similar technologies that are needed for the site to work. We may also use privacy-conscious analytics to understand how the site is used so we can improve it.

You can control or delete cookies through your browser settings; disabling them may affect how parts of the site work.

How we share information

With trusted service providers who process information on our behalf and are bound to protect it, such as our phone, messaging, email, and scheduling software
When required by law, regulation, legal process, or to protect our rights, safety, or property

Data security

We take reasonable measures to protect the information you share with us. No method of transmission or storage is completely secure, but we work to safeguard your data.

Data retention

We keep your information only as long as needed to provide our services, maintain business records, and comply with legal obligations, after which it is deleted or de-identified.

Your rights and choices

Unsubscribe from texts: reply STOP to any message; reply START to opt back in.
Update your information: tell us and we will correct the details we hold about you.
Access or delete your information: ask what we hold about you or request deletion, subject to records we are required to keep by law.

Children's privacy

This site and our services are intended for adults. We do not knowingly collect information from children under 13.

SMS / Text Messaging and Your Consent

How you opt in. You consent to receive text messages from Clear Pane Window Cleaning when you give us your mobile number and ask us to contact you — for example by submitting a request form on this website, by ticking a text-message consent box where one is provided, or by texting us first at (360) 358-5303. Consent to receive text messages is not a condition of purchasing any goods or services.

What we send. Messages relate to the service you asked us about: replies to your questions, quotes and estimates, appointment confirmations and reminders, arrival and job-status updates, invoices and receipts, and follow-up about work we have completed for you. We do not send recurring marketing or promotional text campaigns.

Frequency and cost. Message frequency varies and depends on your conversation with us. Message and data rates may apply, depending on your mobile carrier and plan.

How you opt out. You can cancel at any time by replying STOP to (360) 358-5303. We will send one confirmation and then stop texting that number. Reply HELP for help, or use the contact details at the end of this policy. Full details are in our Terms & Conditions.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile Information and Information Sharing

This section applies to the mobile number and text-messaging consent described above.

You can stop messages at any time by replying STOP to (360) 358-5303, and reply HELP for help. Our full text messaging terms are in our Terms & Conditions.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will revise the "Last updated" date above. If we make a material change to how we handle your information, we will make that clear on this page.

Support and Contact Information

Questions about this Privacy Policy, our services, or our text messaging program? Reach Clear Pane Window Cleaning here:

Business name: Clear Pane Window Cleaning
Phone: (360) 358-5303
Email: clearpanewa@gmail.com
Mailing address: 700 Sleater Kinney Rd SE, Ste B, Lacey, WA 98503
Text messaging help: reply HELP to any message from us
Stop text messages: reply STOP to (360) 358-5303